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PortSwigger

PortSwigger uses AccountsIQ’s open API to integrate business systems and support their growth potential

PortSwigger is a global leader in cyber security, creating cutting edge software and research to help individuals and organisations “secure the web”. The company launched in 2003 with its flagship security testing tool Burp Suite. Now in early 2021, with 52,000 customers and 13,000 enterprises using its products, PortSwigger has firmly established itself as a thought leader in web security and has ambitious growth plans.

These plans are what led the finance department to reconsider its existing accounting software, QuickBooks, which was already struggling to cope with the business’s growing volume of transactions as well as payroll for its 80 employees. And with plans to significantly expand its staff in the coming years, PortSwigger clearly needed an accounting system that could scale.

AccountsIQ not only offered the cloud accounting features that they needed at an affordable price, it also offered a compatible ethos and agile approach to software development that PortSwigger’s team could happily work with as they pursue their growth strategy.

Integrating in-house systems with AccountsIQ’s API

PortSwigger has its own in-house tool “Swig Portal” for tracking sales data and software licence sales, built by their own team of engineers. A big challenge with QuickBooks was bringing together the data from these two disconnected systems to produce accurate reports. AccountsIQ has an open API strategy which allows PortSwigger to integrate its own CRM with AccountsIQ, linking the two data sources and bringing their business intelligence onto one cohesive platform. Helen MacDonald, Finance Manager at PortSwigger, explains:

Helen Macdonald, Finance Manager, PortSwigger

The integration and the API are what we’ve really been happy with. We have developers in house who roll their eyes when you talk about the other larger accounting software vendors because they are so cumbersome. Our team found it really easy working with AccountsIQ to get it all up and running. That’s what really sold us.”

Integrated OCR technology for significant time and resource savings

In addition to their own in-house CRM, the finance team is also benefiting from AccountsIQ’s ability to integrate with AutoEntry — an intelligent, automated add-on OCR solution which removes the need for manual data entry of invoices.

We’re the sort of company that looks to streamline and make internal processes more efficient. Previously, we were manually inputting invoices and uploading PDFs – which was slow and prone to inaccuracies,” said Helen.

AutoEntry was really easy to set up. AutoEntry captures and analyses all our invoices and it automatically posts this data to AccountsIQ. It took us about two days to get up and running and now we’re saving about half a day per month alone just on invoice processing. It makes auditing easier because we simply give the auditors a login and they can find everything they need.”

Better reporting tools with scope for expansion

With income from a combination of individuals and enterprises, received via various payment methods and in a range of currencies (including Bitcoin), integration with the CRM is vital for streamlining income, and the three levels of BI codes PortSwigger is using in AccountsIQ allows the team to draw analysis in a combination of ways.

QuickBooks didn’t allow us to segment our reports across the business. So the BI codes within AccountsIQ are great. We now have three BI codes so we can report on each of the different levels,” said Helen.

She adds:

We’re growing quickly and wanted to make sure we had all the functionality in place so that once we’re larger, we could easily change our accounting system to adapt. There are plenty of features in AccountsIQ that we’re not using, but we know they’re there because the implementation team have explained how they will work for us in the future. We didn’t expect this level of engagement from a supplier.”

Proactive support from AccountsIQ

AccountsIQ prides itself in the level of support and attention that the accounting software implementation team provides to new users. Here PortSwigger’s team, meticulous and detail-oriented, found a supplier that took on board their specific challenges and came back with solutions to their nuanced accounting needs.

The implementation process was faultless, we migrated from QuickBooks and had regular meetings and encouragement to keep us on track. The API was the feature that sold AccountsIQ to us and it has been great. The support is superb so any issues we have ever had have been resolved quickly.” – Helen MacDonald

“We haven’t bought software that will never change”

AccountsIQ and PortSwigger have a few crucial things in common. Both are software companies aiming to differentiate through next level agility, pushing the boundaries, a great company culture, and an attitude of going beyond just the software to really solve their customers’ problems. These mutually-shared values have enabled PortSwigger’s finance operation to get up and running quickly with confidence that this solution will carry them into the future.

A challenge with taking on a new supplier, especially in software, is: are they going to be around in five years’ time? It feels like a gamble. But with AccountsIQ we have a well-established accounting package with a track record of excellence. What we appreciate with AccountsIQ is that, like us, they’re developing the software constantly. We’re really happy with the improvements we’ve seen so far – they’ve improved our business processes as a result. We haven’t bought software that will never change and we really appreciate that. We feel like we’re with the right partner.” – Helen MacDonald

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