If we ask you to provide information by which you can be identified, it will only be used in line with this privacy statement which is based on these data protection principles:
We are open and honest about how we collect and use your personal data.
We aim to use your data to improve and personalise our services to you.
We are committed to protecting your data, so we adhere to industry-leading data protection policies.
Personal Identifiable Information (PII) refers to any information capable of identifying an individual. It does not include anonymised data.
We may collect personal data directly from you when you:
We may collect the following types of personal data:
System users within client companies that use AccountsIQ may also collect information and input PII about someone else (e.g., their own customers and suppliers and related contacts within those organisations) as part of their normal finance system activities.
If these system users provide us with your personal information, they must ensure that they are authorised to disclose that information to us., We may then collect, use, and disclose this information to provide services to our client without taking any further steps required by applicable data protection or privacy laws.
The AccountsIQ client user in this sense acts as a Data Controller. They are responsible for ensuring they have your consent to collect your data and to make you aware of how your data will be used. Our clients will also tell you about your right to obtain access to your PII and your right to be forgotten under GDPR.
We need this information to understand your needs and provide you with a better service for the following reasons:
We will send you marketing communications if you have:
You can always opt out of receiving our marketing communications.
You can remove yourself from any mailing list not essential to our Service by emailing email@example.com or you can use the unsubscribe link in any email. Doing this will mean you no longer receive our marketing communications. We will still send you emails about billing, product, and service updates.
In the unlikely event that we want to share your data with a third party for marketing purposes, we will get your express opt-in consent before we do so.
We are committed to ensuring that your information is secure. We work very hard to protect information about you against unauthorised access, use, alteration, or destruction, and take all reasonable measures to do so. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure your information.
Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authority GeoTrust RSA, and all data transferred between you and the Service is encrypted (SHA256withRSA). Please see our Security Pages for more information.
To service our global user base, we host AccountsIQ on three primary host sites world-wide with our Hosting Provider:
Unless you expressly opt for the hosting in the USA your personal data will not be transferred outside the E.E.A. The decision to choose between the host sites stated previously rests solely with you and we will act strictly based on your instructions.
However, if you choose to have your personal data hosted outside of the E.E.A, by entering personal information into AccountsIQ, you consent to that personal information being hosted on servers located outside the E.E.A.
The personal information will be hosted by Microsoft Azure as our data processor and you can find out more about the hosting outside the E.E.A by accessing https://learn.microsoft.com/en-us/compliance/regulatory/offering-eu-model-clauses.
Regardless of your decision related to hosting any personal data, it will always remain within AccountsIQ’s effective control. Our data hosting provider’s role is limited to providing a hosting and storage service to AccountsIQ, and we’ve taken steps to ensure that our data hosting provider does not have access to, and uses the necessary level of protection for, your personal information.
AccountsIQ can facilitate you, or another 3rd party integration user within the relevant AccountsIQ subscription to transfer PII to and from third-party applications via the AccountsIQ Application Programming Interface (API).
These applications are outside our control and as such AccountsIQ takes no responsibility for the privacy practices or content of these applications.
Please check the privacy policies of 3rd party applications that you have integrated with AccountsIQ to see how they handle your personal information.
AccountsIQ provides you with regulated account information services as an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Registration Number: 804718) for the provision of payment services, including account information services.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
To determine this, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You can see more about these rights here.
If you wish to exercise any of the rights set out above, please contact us using the details below.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You also have the right to lodge a complaint with a supervisory authority. You can find a list of Supervisory Authorities here.
If you have questions or concerns about how your information is handled, please contact us at the details below:
Tel: 00353 1 7074400