Support Centre

We are dedicated to ensuring that all our customers have the best experience when using AIQ, as well as achieving optimal business results. Our friendly team of experts are here to help wherever and whenever our customers need it.

Support in numbers

100%
UK & Ireland expert support

Round the clock access to our expert team

24hr
Access to AIQ training academy

Various sizes, various sectors

27min
Average response time

Quicker than industry average

Approved by our users

AccountsIQ software is reviewed independently by our users via sites such as G2, where we are ranked as a High Performer.

approved by our users

Award winning service at your fingertips

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quote

It is very user friendly and easy to use. AIQ has greatly simplified operations within our firm. Great alternative accounting software - especially for multiple entities in a group. Very useful and easy to navigate.

FAQs

Does AccountsIQ support a variety of reporting dashboards?
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Yes. AccountsIQ offers a wide range of dashboards that you can tailor to your business. Examples include group and entity-level financials, cashflow forecasting, sales and revenue pipeline views, risk and KPI tracking, and role-based performance metrics—though this list isn’t exhaustive.

Does AccountsIQ offer reporting features that differ from other finance software?
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Yes. AccountsIQ stands out because it combines several advanced reporting capabilities:

  • - Real‑time dashboards and reports updated automatically.
  • - Multi‑dimensional analysis using up to six BI codes for flexible segmentation.
  • - Over 250 pre‑built integrated reports and one‑click consolidation across multi‑entity, multi‑currency groups.
  • - OData connectors for Excel and Power BI, enabling advanced analytics beyond the core system.
  • Can AccountsIQ handle multi‑entity and multi‑currency consolidation?
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    Yes. AccountsIQ's consolidation features allow you to run instant, real-time group consolidations across multiple entities and currencies. Each entity can operate with its own ledger, currency and reporting structure while still rolling up into the wider group through one click consolidation.

    FX handling can be automated using centrally managed average and period-end rates, as well as simplify inter-company transactions.

    Can you build a monthly management pack in AccountsIQ without using Excel?
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    Yes, you can absolutely build most of your monthly management pack inside AccountsIQ. Use the 250+ pre-built reports and set up dashboards for P&L, balance sheet, cash flow, KPIs, and margins. Then, save the reports you use and run the same pack each month, with drill-downs when you need it.

    If you still need a board pack in PowerPoint or PDF, do the analysis in AccountsIQ first, and then export key pages for the final presentation, instead of building everything in Excel.

    Does AccountsIQ offer real-time financial reporting?
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    Yes. AccountsIQ provides real-time financial reporting. AccountsIQ offers dashboards and analytics that update automatically as transactions are posted.

    Instant consolidation across multiple entities and currencies allow you to drill down from summary dashboards to transaction-level detail at any time.

    Can you export reports from AccountsIQ?
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    Yes. Most standard and consolidated reports can be exported directly to Excel, PDF, and Power BI via our OData live connector. Simply choose the export format and download.

    For group and consolidated reporting, there is a ‘one-click’ group reporting that you can then export in the same way.