Support Centre

We are dedicated to ensuring that all our customers have the best experience when using AIQ, as well as achieving optimal business results. Our friendly team of experts are here to help wherever and whenever our customers need it.

Support in numbers

100%
UK & Ireland expert support

Round the clock access to our expert team

24hr
Access to AIQ training academy

Various sizes, various sectors

27min
Average response time

Quicker than industry average

Approved by our users

AccountsIQ software is reviewed independently by our users via sites such as G2, where we are ranked as a High Performer.

approved by our users

Award winning service at your fingertips

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quote

It is very user friendly and easy to use. AIQ has greatly simplified operations within our firm. Great alternative accounting software - especially for multiple entities in a group. Very useful and easy to navigate.

FAQs

Is your support team based in the UK?
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Yes, our support teams are 100% UK and Ireland based, and outside of business hours, you can access our online training and support resources any time and from anywhere.

Who can use the integrations?
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Once we develop an integration with a partner, it becomes available for all users.

What if we need to integrate with software you don’t have on your list?
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We work with your team to build custom integrations, if they aren't already available through our open API.

Useful Blogs

The importance of education and training during an accounting system changeover

If you’re implementing new accounting software for your company, a bright new future awaits. Cloud-based accounting systems have so many business advantages that you’re bound to reap the benefits when upgrading – as long as you and your staff all understand what the new software can do.

Blog Posts
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5 min
Financial management

If you’re implementing new accounting software for your company, a bright new future awaits. Cloud-based accounting systems have so many business advantages that you’re bound to reap the benefits when upgrading – as long as you and your staff all understand what the new software can do.

Education is a fundamental part of any software changeover; here we’ll explain why moving to the cloud requires a comprehensive programme of education and staff training.

Get the best out of your software

Today’s technology is so powerful that we don’t always use it to its full potential. Software vendors often observe the 80/20 rule: commonly, 80% of clients will only make use of 20% of their system’s capabilities. That’s a lot of processing power that’s going to waste. There’s no point in going through the effort and disruption of a software changeover if employees revert to habit and continue to use the complex workarounds that they were used to with the old system – so training is vital if you’re going to get the best out of your upgrade.

AccountsIQ not only provide a revolutionary cloud-based accounting system, but also the training, implementation and customer support to go with it.

Adapting to change

In general, people don’t take kindly to change. The longer we’ve been accustomed to our own way of doing things – even if it’s slow, frustrating and inefficient – the more resistant we are to anything that disrupts us from our comfort zone.

So, the importance of education during the changeover can’t be overstated; people need insight into the personal advantages and benefits that a change in their role or habits will bring.

Tips on education and training

Staff education is an ongoing process that can begin as soon as you decide to upgrade your system. Accounting software training is a more hands-on activity that involves learning how to carry out specific tasks.

Here are some tips on educating your employees about moving to the cloud:

  • Get them involved: ask for feedback on how their roles are carried out and what changes they’d like to see.
  • Offer a demo: get your software provider to let staff ‘play’ with a dummy version of the new system before its implementation, to see for themselves what it will be like.
  • Keep talking: by getting enough people engaged, you’re more likely to convince your staff of the merits of the change.

Everyone in the company needs to understand the importance of training and make time for it in their schedules. Software changeovers involve significant changes in everyone’s working day, and employees need to feel confident and happy with the adjustments to their role.

  • Remember the 80/20 rule? Don’t be one of those clients: by providing full and comprehensive training sessions from the start, you’ll ensure that your company is using the system to its full potential.
  • Split your staff into different types of user: they’ll have different training needs depending on how they use your software.
  • Use a variety of different training methods to meet employee needs. These could include everything from group and one-to-one training sessions to online learning resources such as videos and documentation.
  • Following staff training, a ‘hand holding’ period allows you to work closely with the software providers to ensure that you are getting everything you need from the system.
  • A responsive customer support system will help you with ongoing queries as you continue to use the system.

If you’re needing advice on accounting system changeover, contact one of our experts for more information on 0203 598 7350 or to get an overview of the sophisticated functionality within AccountsIQ, Request a Demo.

Point of Rental, AccountsIQ announce Syrinx integration

Point of rental, AccountsIQ announce Syrinx integration. Partnership gives Syrinx users a cloud-based accounting solution

Blog Posts
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News
Point of Rental, AccountsIQ Announce Syrinx Integration

Partnership Gives Syrinx Users A Cloud-Based Accounting Solution

Point of Rental announced a new integration between Syrinx and AccountsIQ, providing hire businesses with a powerful, cloud-based financial management solution. Designed for companies outgrowing their entry-level systems, AccountsIQ offers advanced financial capabilities without the complexity or cost of a full ERP.

“This integration with AccountsIQ gives hire companies a modern accounting solution that supports their evolving needs,” said Wayne Harris, Point of Rental’s CEO. “We’re excited to keep adding new, innovative solutions for hire businesses.”

This seamless integration allows Syrinx users to transfer essential financial data—such as purchase orders and sales invoices—into AccountsIQ with ease, ensuring data integrity and efficiency. 

Nick Longden, CRO of AccountsIQ, added: “The seamless integration between Syrinx and AccountsIQ takes away the inefficiencies and inaccuracies associated with manually re-keying financial data. It also ensures the integrity of the source data is retained and gives quicker access to financial insights to make informed business decisions.”

Pairing AccountsIQ with the newly-released Syrinx 365 Cloud delivers ultimate flexibility and control over a hire business’s financial operations by automating processes, eliminating manual tasks and simplifying multi-entity consolidation.

You can learn more about the integration at the upcoming Syrinx Conference, where AccountsIQ will host a dedicated session to showcase the benefits of cloud-based financial management to Syrinx users.

To learn more about the integration between Syrinx and AccountsIQ, contact Point of Rental’s U.K. sales team at uksales@pointofrental.com.

New year, new accounting software! 5 signs you’ve outgrown your finance system

You can delete all those ‘New Year, New You!’ messages crowding your in-box. It’s too much pressure. No-one needs that. One area that is worth reviewing is your accounting software. As your business grows and evolves, your starter accounting software can struggle to cope.

Blog Posts
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5 min
Financial management

You can delete all those ‘New Year, New You!’ messages crowding your in-box. It’s too much pressure. No-one needs that.

One area that is worth reviewing in 2023 is your accounting software. As your business grows and evolves, your starter accounting software can struggle to cope.

Here are 5 tell-tale signs you might need a new finance system

1.       It can’t cope with your increased transaction volumes

If your company grows fast, you can quickly find yourself processing hundreds of thousands of transactions every month. You’ll need to make sure your finance system can cope.

2.       You’re drowning in Excel spreadsheets

You can free your time and keep on top of your finances. Smarter, automated workflows and authorisation processes will boost efficiency and eliminate the risk of inaccurate data entries on multiple spreadsheets.

3.        You can’t get the right information to the right people at the right time

Your management team needs to make crucial business decisions, fast. You can drive that process by delivering real-time, accurate management reports direct from your finance system.

4.      Consolidation is taking too long

Consolidating the accounts for a group of companies can be one of the most challenging tasks for a finance team. But it doesn’t have to be. Combined accounting and group consolidation software makes consolidating a breeze, with no more complicated workarounds.

5.       Your systems can’t talk to each other

You’re probably using multiple systems across your business. Just think how much more efficient it would be if your finance system seamlessly integrated with your CRM, booking system or payroll, or even your on-premise systems.  

If you recognise any of these tell-tale signs, it’s time to find out more about AccountsIQ

AccountsIQ is an ideal next step up from starter Cloud and older on-premise accounting systems. You’ll be able to automate manual accounting tasks and quickly deal with more complex finance processes, such as multi-currency consolidation and inter-company transactions. You’ll also be able to deliver accurate and actionable business intelligence to your management team.

“The year before last we experienced 110% growth. We could not have done that without AccountsIQ. We would have collapsed or, at the very least, we would have needed a much bigger finance team.”

Steve Allen, Group Finance Director, IFX Payments

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