FAQs

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Scalability

We hope the FAQs answer your questions. If not, feel free to contact us. We regularly update this list with new questions.

General Questions

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Thermatic Technical FM scaled reporting after moving from Sage 50 to AccountsIQ by cutting report run-times to around one-tenth of what they experienced with Sage 50, giving them faster insight without finance workload becoming a bottleneck. They also gained multi-dimensional reporting (e.g., by contract/site/region/service line) and more system stability, with greater confidence in data reliability as volumes grew.

Read more about the switch to AccountsIQ.

General Questions
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As you scale, Sage 50 often struggles with multi-entity complexity, so consolidation and intercompany work end up in spreadsheets. Reporting can feel limited for modern MI—especially if you need analysis by project, fund, site, region or department—so management packs become Excel-heavy. Being more on-premise/local-install oriented can also add upgrade/IT overhead and make remote collaboration harder, and workflow automation (approvals, integrations, process controls) is typically more limited than in newer cloud finance systems.

General Questions
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Yes. AccountsIQ is typically set up to automate more of the close process, including bank feeds and reconciliation, batch AP processing with approval workflows, and recurring journals. It also supports multi-entity and multi-currency consolidation with intercompany eliminations handled in-system, rather than relying on spreadsheets. Reporting is usually structured to be faster and more consistent too, using built-in reports and dashboards plus BI analysis codes for multi-dimensional management reporting—reducing the need to rebuild reports manually.

General Questions

General Questions

How has Thermatic Technical grown with AccountsIQ?
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Thermatic Technical FM scaled reporting after moving from Sage 50 to AccountsIQ by cutting report run-times to around one-tenth of what they experienced with Sage 50, giving them faster insight without finance workload becoming a bottleneck. They also gained multi-dimensional reporting (e.g., by contract/site/region/service line) and more system stability, with greater confidence in data reliability as volumes grew.

Read more about the switch to AccountsIQ.

What are the main limitations you run into with Sage 50 as your business grows?
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As you scale, Sage 50 often struggles with multi-entity complexity, so consolidation and intercompany work end up in spreadsheets. Reporting can feel limited for modern MI—especially if you need analysis by project, fund, site, region or department—so management packs become Excel-heavy. Being more on-premise/local-install oriented can also add upgrade/IT overhead and make remote collaboration harder, and workflow automation (approvals, integrations, process controls) is typically more limited than in newer cloud finance systems.

Is month-end close different in AccountsIQ compared with Sage 200?
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Yes. AccountsIQ is typically set up to automate more of the close process, including bank feeds and reconciliation, batch AP processing with approval workflows, and recurring journals. It also supports multi-entity and multi-currency consolidation with intercompany eliminations handled in-system, rather than relying on spreadsheets. Reporting is usually structured to be faster and more consistent too, using built-in reports and dashboards plus BI analysis codes for multi-dimensional management reporting—reducing the need to rebuild reports manually.

Can businesses outgrow Sage 200?
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Yes. This usually happens when group reporting and consolidation are still heavily spreadsheet-based, when the organisation needs more detailed reporting across dimensions such as project, fund, site/location, region or brand, or when month-end is slowed down by manual intercompany postings, allocations, and foreign exchange workarounds.

It can also be a driver when teams want a cloud platform that’s easier to access across offices and regions, with simpler integrations and upgrades.

When do you know it’s time to switch accounting software?
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You’ll usually feel it when month-end is getting slower, reporting relies on Excel workarounds, and you’re spending too much time reconciling, rekeying, or chasing approvals. Other common triggers are adding more entities/locations, needing better controls (workflows, audit trail), or needing management reporting by dimensions like project, site, fund, region, or department.

How did Humentum reduce month-end time after moving from QuickBooks to AccountsIQ?
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In Humentum’s published testimonial, they said that on QuickBooks month-end could “almost take the whole month,” and that after moving to AccountsIQ they now complete month-end “within five working days.”

Read Humentum's full story with AccountsIQ.

When do you know it’s time to switch accounting software?
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It’s usually time to switch when the business has outgrown a single-entity setup and you’re relying on spreadsheets to pull group results together. Common signs include a slow month-end because reconciliations, uploads, and consolidations are manual; limited reporting by things like project, site, fund, or region; and processes such as approvals, allocations, and intercompany being handled through workarounds rather than cleanly in-system.

Does AccountsIQ speed up month-end close?
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Yes. It can speed up month-end close through bank feeds and reconciliation, batch AP/AR processing and payment runs, recurring journals (e.g., accruals, prepayments, allocations), and intercompany processing and eliminations, with consolidated reporting produced from the same data. Integrations via an open API can reduce manual entry and spreadsheet work.

What types of businesses is AccountsIQ best suited to?
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Mid-sized and growing organisations that have outgrown Xero/QuickBooks/Sage 50—especially multi-entity/multi-site and multi-currency groups.

Common sectors include:

- hospitality

- property/real estate,

- franchises/retail

- financial services

- recruitment/professional services

- charities/NGOs

- education.

What types of clients is AccountsIQ best suited to?
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It’s best for mid-sized and growing organisations that have outgrown entry-level tools and want advanced reporting and consolidation without full-ERP complexity—especially multi-entity, multi-site, and sector-specific groups (e.g., charities, hospitality, property, franchising, services, financial services, recruitment, education).

How did Freight Investor Services use AccountsIQ to handle complex global accounting across ten entities and still get detailed analysis?
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Freight Investor Services (FIS) replaced a fragmented, multi-system setup (different accounting software in different regions, including Sun Systems in the UK/UAE) with AccountsIQ as a single, standardised platform to make group-level reporting easier across its 10 global entities.

They then got detailed analysis by using AccountsIQ’s multi-dimensional BI coding—in their case, a five-dimension structure to analyse performance by employee, broker, office, department, and customer. That let them quickly compare costs and profitability across locations and customers.

To handle the complexity of trading data and intercompany activity, FIS also integrated AccountsIQ with their in-house sales system, so sales information flows directly into AccountsIQ for reporting rather than being stitched together manually.

Read Freight Investor Services full journey with AccountsIQ.

How has Camile Thai kept up with rapid growth while still consolidating monthly after switching from QuickBooks to AccountsIQ?
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Camile Thai outgrew QuickBooks as it expanded its franchise network, so it moved to AccountsIQ to scale new locations quickly while keeping monthly consolidation simple. With AccountsIQ, head office can add new restaurants without reworking the finance setup and still consolidate accounts every month, supported by cloud access and integrations (including MarketMan) to bring trading data and insights together for performance monitoring.

Read Camille Thai's full journey with AccountsIQ.

How did Salamanca Group move from Sage 50 to AccountsIQ and reduce consolidated reporting from weeks to minutes?
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Salamanca Group outgrew Sage 50 because consolidation and management reporting depended on weeks of spreadsheet work—including two team members spending about a week each updating Excel schedules, plus additional time compiling the reporting pack. After moving to AccountsIQ ,they replaced that manual process with a bespoke management reporting pack linked to live data, so consolidation happens continuously and the Finance Director can produce the pack in just minutes (around five minutes a month).They also chose AccountsIQ over NetSuite because NetSuite couldn’t deliver the same level of customisable reporting and consolidation at a justifiable cost.

Read the full story of the Salamanca Group's switch to AccountsIQ.

Does AccountsIQ support each stage of the investment lifecycle?
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Yes. It supports the investment lifecycle using multi-entity accounting (funds, SPVs, holding and management entities) plus BI analysis codes to track activity by fund, asset/investment, strategy, region, and deal team. This can support recording commitments/capital calls, acquisition costs and financing at SPV level, allocations and recharges, valuation/FX adjustments, and investor reporting via dashboards and live Excel/Power BI links. At exit, it can support recording disposal proceeds and gains by asset and tracking distributions by fund/class, with consolidated views across the structure.

How did Stott and May streamline a fragmented finance setup and improve reporting across multiple companies with AccountsIQ?
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Stott and May streamlined a fragmented setup by replacing three separate accounting packages (QuickBooks Online, QuickBooks Enterprise, and Sage 50) with one cloud platform—AccountsIQ. That removed the manual effort and risk they had around consolidating across systems, intercompany invoicing/reconciliation, multi-currency handling (USD/EUR), and inconsistent board reporting.

With AccountsIQ, they implemented multi-entity + multi-currency management, BI dimensional reporting, and a more reliable consolidation process—so month-end became faster and reporting became consistent and more insightful for decision-making across their multiple companies.

Read Stott and May's full story.

How did AccountsIQ work with Bellevue Education to create an iSAMS integration that met their needs?
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AccountsIQ worked closely with Bellevue Education by co-developing a direct API integration with iSAMS so Bellevue could run end-to-end fee billing and debtor management without manual rekeying. iSAMS automatically syncs student and fee-payer data into the AccountsIQ sales ledger, then iSAMS generates fee invoices and passes them into AccountsIQ via the API, where AccountsIQ manages balances as payments are made (including partial payments).

The integration was delivered quickly—AccountsIQ and iSAMS were fully integrated and installed in September, just a few months after contracts were signed—and Bellevue reported it made billing “much slicker” and significantly reduced processing time for fee runs.

Read the story of Bellevue Education's journey with AccountsIQ.

Is AccountsIQ a good fit for international schools?
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Yes. AccountsIQ is cloud-based and supports complex structures: multiple campuses/entities can each run their own ledger, with multi-currency support and consolidation for group reporting. Schools can also use dashboards and multi-dimensional analysis, and integrate via an open API to standardise finance processes across locations. 

Who is AccountsIQ built for?
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AccountsIQ is designed for mid-sized and growing businesses that have outgrown entry-level accounting tools and need stronger control, automation, reporting, and multi-entity capability—without the cost/complexity of a full ERP.

How did Insomnia use AccountsIQ to support rapid growth while maintaining profitability reporting and performance monitoring?
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Insomnia supported rapid growth by rolling out AccountsIQ as a cloud finance platform that could scale across 120+ stores, support expansion into the UK, and underpin their move into high-street franchises—without needing on-prem servers or heavy local IT.

To maintain profitability reporting and performance monitoring, they used AccountsIQ’s EPOS integration plus reporting that let them breakdown sales by store/location and by individual product/item, making it easier to analyse best-performing stores and products and monitor performance as they grew. They also highlighted strong sales and profitability reporting with “no need to export to Excel or re-key,” which kept reporting consistent as volumes increased.

Find out more about how Insomnia benefits from AccountsIQ.

What does it mean to run your franchise on one platform, and how does that improve control and visibility?
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For a franchise, “one platform” means all entities run on the same cloud finance system, with POS, payroll, banking and expense tools feeding into AccountsIQ rather than separate local ledgers. This improves control because head office can embed policies into workflows while ensuring consistent handling of items like royalties and marketing levies. It also improves visibility because everyone works from the same live data, giving on-demand network-wide and site-level reporting and speeding up month-end through automated consolidation rather than manual data collection and re-mapping.

How does AccountsIQ give franchisors actionable insight across the franchise network?
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AccountsIQ is built for multi-entity groups, which suits franchisenetworks where each location operates as its own entity but head office stillneeds consistent, comparable visibility. In practice, franchisors standardisethe chart of accounts and BI codes across franchisees so every unit records andreports activity in the same structure. That makes network-wide comparisonsmeaningful, and enables one-click group reporting to consolidate results acrossthe entire franchise, with the ability to drill down to the underlyingtransactions. Real-time dashboards then help track KPIs, making it easier tospot underperforming locations and replicate best practices.

How did E&J Estates move from Sage to AccountsIQ and speed up year-end reporting?
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E&J Estates replaced Sage Financials with AccountsIQ to make multi-entity accounting and consolidation easier across 20 entities, and they were fully live in about two months.

Once on AccountsIQ, they sped upyear-end reporting dramatically: their Financial Controller said they previously delivered accounts to auditors around four months after year-end, but with AccountsIQ they completed them in six weeks. They also highlighted improved data integrity and easier intercompany/consolidated reporting as key reasons the process became faster.

Read E&J Estates's full financial journey with AccountsIQ.

How did BayWa r.e. use AccountsIQ to manage multiple locations, currencies, and group VAT reporting across the UK and Ireland?
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BayWa r.e. moved from Sage 50 to AccountsIQ so their finance team could manage a growing UK & Ireland footprint in one cloud system, rather than relying on manual processes. With multiple offices and sites, AccountsIQ was set up as “one-click processes” to give them visibility across multiple entities and currencies without complex reporting or manual consolidation.

For VAT, the implementation focused on centralising compliance: the team consolidated all VAT reporting and used AccountsIQ’s Group VAT functionality to create individual VAT returns, roll them into a single Group VAT Return, and run the supporting reports—speeding up the process and helping ensure they were aligned with HMRC Making Tax Digital (MTD) guidelines.

Read the better experience BayWa r.e. had after switching to AccountsIQ.

How did Continuum Commerce simplify multi-entity reporting with AccountsIQ?
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Continuum Commerce simplified multi-entity reporting by moving away from re-keyed to AccountsIQ’s cloud platform, which gave them real-time management information across locations. Using the standard report library and customising a couple of key reports they rely on daily—making management reporting both easier to produce and better quality.

Read the full journey of Continuum Commerce with AccountsIQ.

How do AccountsIQ workflows streamline finance operations and reduce month-end spreadsheet dependency?
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AccountsIQ reduces spreadsheet reliance by keeping approvals, controls, consolidation, and reporting in one system. You can set up approval workflows for purchase orders, invoices, and expenses so items route to the right people automatically, with status visible to the team. Approvers can review and approve on mobile, which helps keep processes moving when people are away from their desks.

For multi-entity finance teams, consolidation runs in real time across entities and currencies, reducing the need for separate consolidation files. Reporting is available directly in AccountsIQ through dashboards and a report library, with multi-dimensional analysis so management packs can be produced from the system rather than rebuilt in spreadsheets.

How can finance and non-finance users collaborate?
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With Role-Based Access Controls (RBAC), non-finance users can see only the insights they need. Real-time reporting on the cloud ensures everyone is working with one version of the truth. No more variations and outdated spreadsheets.

Cloud access and workflows let teams collaborate on submitting expenses, raising POs and approve items remotely.

Can you approve transactions in AccountsIQ on mobile?
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Yes. As AccountsIQ is a cloud-based platform, you can indeed approve transactions ‘on the go’. With mobile-friendly screens, approvers do not need to be at their desks to approve transactions.

How do role-based permissions work?
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AccountsIQ uses Role-Based Access Controls (RBAC). You can provide granular access flags at user-profile level for every feature and are generally built around job roles.

Changes in access levels are also logged for audit and security purposes.  

What industries does AccountsIQ support?
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AccountsIQ is highly versatile and suitable for clients across various industries, including (but not exclusively):

  • Financial services
  • Renewables and energy
  • Charity, not-for-profit and national governing bodies
  • Private equity
  • Recruitment
  • Technology
  • Hospitality
  • Education
How do I know if AccountsIQ is right for me?
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If you’ve outgrown entry-level cloud systems like QuickBooks, Xero, or Sage, or if you're transitioning from on-premise accounting software to a scalable cloud solution, AccountsIQ is the right choice for you.  

If you’re considering a full-scale ERP system, AccountsIQ will provide you with the advanced features, capabilities and insights you need, without the complexity, long implementation times or hefty price tags that come with traditional ERPs.

Our platform is particularly well-suited for organisations with multi-entity accounting needs and offers advanced features that support rapidly growing businesses with increasingly complex reporting requirements.  

To determine if AccountsIQ is the perfect fit for your business, take our quiz and see how well it matches your requirements.

Who is AccountsIQ?
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Founded in 2008, headquartered in Dublin and with a second office in London, AccountsIQ is trusted by over 35,000 users across 80 countries. AccountsIQ's advanced, award-winning financial management software is designed to meet the growing needs of mid-sized, ambitious businesses across all industries.  

Our cloud-based platform offers automated processes, easy consolidations, bespoke reporting and deep business intelligence, empowering finance leaders to achieve strategic growth and streamline their operations.  

With 5 x faster implementation than competitors and at 1/6th of the cost of full-scale ERPs, we stand out as an easy-to-use, all-in-one solution that improves collaboration, simplifies decision-making and drives better results.  

What types of organisations typically implement AccountsIQ?
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  • Ambitious, mid-market organisations in need of easy to use, intelligent software that will scale and flex with their business and give their teams the tools they need to succeed.
  • Organisations using complex ERPs or legacy software aiming to simplify processes, save time and increase efficiency, with modular software which gives them exactly what they need, no more and no less.
  • Firms facing challenges with report consolidation and seeking solutions for management-ready, insight-packed financial reporting.
  • Businesses looking to automate financial processes to reduce manual work and improve operational efficiency.  
  • Charities, not-for profits and national or sporting governing bodies in need of easy to use, powerful accounting solutions with robust reporting features.
  • Companies needing a powerful and flexible General Ledger with analysis across multiple entities and access to over 250 reports, as well as the opportunity to create bespoke reporting solutions.

Product Features

How does AccountsIQ use AI?
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Trust is built into every part of how we use AI. Customer data is never shared between organisations and is never used to train public AI models. Every AI-supported output can be reviewed and audited, and is designed to meet the expectations of regulated finance environments, including alignment with the EU AI Act.

Where is AI embedded in AccountsIQ?
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AI in AccountsIQ is built directly into real finance and expense workflows. It focuses on specific, high-effort tasks where it can genuinely save time, improve accuracy or surface something that needs attention. It works quietly in the background and steps in only when it adds value.

Is AI in AccountsIQ human-controlled?
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AI in AccountsIQ supports finance teams by suggesting actions, highlighting potential issues and helping users prepare faster. Nothing is posted, saved or submitted without human review and approval. There is no hidden automation and no opaque decision-making. You remain firmly in control at all times.

Does AccountsIQ help you get accurate portfolio insights for tracking KPIs, investments, and allocations?
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Yes. AccountsIQ combines multi-entity accounting with up to six BI analysis dimensions, so you can tag transactions by fund/vehicle, investment/asset, sector/strategy/region, and deal team. This supports portfolio KPI reporting (fees, income/costs, allocations) using dashboards and reports, with consolidation and live Excel/Power BI links.

Can AccountsIQ business intelligence improve management reporting for recruitment businesses?
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Yes. AccountsIQ BI can tag transactions with analysis codes (e.g., client, consultant/desk, sector, office/entity, contract type) so recruitment businesses can report NFI/GP, costs, and profitability by different combinations in real time—reducing reliance on spreadsheets. Managers can use dashboards with drill-down to transactions, connect to Excel/Power BI via OData, and view group-wide results through consolidation.

Who is the Homepage designed for?
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The personalised Homepage supports:

·      Finance Managers overseeing approvals and performance

·      AP and AR teams managing daily workflows

·      CFOs needing instant financial visibility

It adapts to each role, making it ideal for growing, multi-entityfinance teams.

Is the financial data live?
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Yes.

Insight tiles refresh automatically when you load the page (or manuallyrefresh), giving you real-time financial insights without running reports.

Can I personalise my finance homepage?
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Yes.

You can add or remove widgets using a permission-aware widget library.No admin setup. No IT support required.

Each user sees tiles relevant to their role, whether you’re in AP, AR,Finance Management or a CFO.

How is this different from a finance dashboard?
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Traditional finance dashboards show data.

The AccountsIQ Homepage combines insight and action:

·      See live KPIs

·      View approvals and overdue items

·      Click directly into workflows

It’s a modern alternative to a finance dashboard, built for action, notjust reporting.

What is the AccountsIQ finance homepage?
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The AccountsIQ User Homepage is a personalised finance homepage designed to replace static dashboards and cluttered navigation.

It brings together tasks, approvals and real-time financial insights in one place, so finance teams can start the day with clarity and act faster.

Which charity finance processes can you digitise and automate in AccountsIQ to save time?
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AccountsIQ can automate much of a charity finance team’s day-to-day and month-end work, starting with banking and cash through automated bank feeds, smart matching for reconciliations, and suggested payment runs with basic cashflow visibility. It also streamlines purchase-to-pay with online POs and remote approvals, digital invoice capture via integrations, and batch posting for supplier invoices, prepayments, and credit notes. On the income side, you can automate donations and receivables by bringing data in from CRM/event/membership systems via the open API, using recurring invoices for regular grants or contracts, and matching receipts through bank automation.

Which finance processes can AccountsIQ automate for franchise networks?
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For franchise networks, AccountsIQ can automate repeatable finance work across all locations, including bank feeds and smart reconciliations, payment runs and cashflow forecasting, batch AP invoice processing with approval workflows, and AR automation from integrated POS. It also streamlines intercompany postings, one-click multi-entity consolidation, and recurring month-end journals, with reports and dashboards generated consistently for head office and franchisees.

How do you get portfolio-wide insights and track KPIs in AccountsIQ?
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AccountsIQ gives you a single, portfolio-wide financial view bycombining multi-dimensional analysis with real-time reporting. Using thegeneral ledger, plus up to six BI analysis codes, you can tag transactions byentity/SPV, property (block/unit), and other attributes such as region, assetclass, or manager. That makes it easy to produce portfolio KPIs like NOI byproperty or region, occupancy-linked revenue views, and operating cost per unitor per m².

What does “get connected to the cloud” mean in practice for integrations with AccountsIQ?
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In practice, being “connected to the cloud” with AccountsIQ means your finance platform can exchange data automatically with the tools you already use—without CSV exports and manual rekeying. 

AccountsIQ provides an open API so your team or partners can connect systems like CRM, billing, banking, and data warehouses, and it also supports plug-and-play integrations through marketplace partners for common workflows. Depending on the integration, data can sync in real time or on a schedule.  

How does AccountsIQ help tech and fintech teams track MRR, ARR, and KPI performance as they scale?
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For subscription or SaaS-style businesses, AccountsIQ supports scaling reporting by letting you analyse revenue and costs across up to six dimensions so you can report the way leadership teams and investors expect. With advanced BI and reporting, you can build live MRR/ARR, margin, and cohort-style KPI views without relying on manual spreadsheet models.  

Can users access AccountsIQ remotely?
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Yes. AccountsIQ is a true cloud, browser-based platform. Therefore, you can access it securely from anywhere with an internet connection, as well as collaborate across entities and locations in real time

How can you spot and manage irregular payment patterns in AccountsIQ?
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AccountsIQ supports users manage irregular payment patterns mainly through visibility, analytics, and workflow controls. You can monitor unusual behaviour using real-time AP/AR views (overdue items, odd balances, atypical credit notes/prepayments) with drill-down to the underlying transactions, plus dashboards/BI to compare current vs historical payment patterns by supplier/customer, amount, method, and timing.

Automated bank feeds with smart matching highlight exceptions during reconciliation, and configurable approval workflows add extra checks for higher-risk or higher-value payments—helping prevent off-process payments and making anomalies easier to catch early.

Can you export cashflow forecasts from AccountsIQ for management reporting?
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Yes. AccountsIQ is built around BI and reporting, with 250+ pre-built reports and dashboards. Cash and working-capital data can be exported or surfaced via dashboards for management packs.

Is cashflow forecasting based on real transactions or manual inputs?
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AccountsIQ uses real, integrated transaction inputs. Through automated bank feeds with smart matching, AP/AR ledgers and suggested payment runs, you can forecast cash flow based on real activity.

You can also layer in manual assumptions and scenarios—either via exports or through integrations with forecasting tools—for more advanced modelling.

What is cashflow forecasting in AccountsIQ?
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Within banking and payments, AccountsIQ uses your banking integrations and analysis to automate bank reconciliation, generate a suggested payment process and support cashflow forecasting to improve payment planning.  

In practice, this means AccountsIQ uses live bank data and AP/AR information in the system to project cash movements.

Can you reforecast budgets in AccountsIQ without overwriting the original budget?
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Yes. Using the ProForecast integration, you can bring historic and actuals from AccountsIQ, set base budgets and targets, then refresh with new actuals to run A/B tests. This lets you compare new forecasts to the original budget without overwriting it.

Are budgeting templates available in AccountsIQ?
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Yes. AccountsIQ supports budgeting and forecasting through its integration with ProForecast. ProForecast lets you pull data from AccountsIQ to set budgets and targets, and use configurable forecasting structures and reports rather than building everything in Excel.

Can you drill into variances by GL and analysis codes in AccountsIQ?
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Yes. AccountsIQ supports drill-down on variances using its GL and analysis structures. It has a flexible 3-level GL analysis as well as multi-dimensional analysis, so you can move from summary reporting to transaction-level detail. You can also use 250+ pre-built reports and dashboards to analyse variances in more depth.

Can you standardise payment approval workflows in AccountsIQ?
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Yes, AccountsIQ has configurable approval workflows that lets you define standard approval routes and multi-tier approval chains, as well as route invoices and payment approval automatically to the right approvers. You can also monitor approval statuses via dashboards.

How does automated bank reconciliation work in AccountsIQ?
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AccountsIQ imports transactions via its integration with electronic banking systems, then matches imported transactions using smart analysis to speed up reconciliation and reduce manual matching. Based on reconciled data, the system can also generate suggested payment runs and support cash-flow forecasting.

How do bank feeds work in AccountsIQ?
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AccountsIQ integrates with electronic banking systems to pull transaction data into the platform. This creates automated bank feeds so you can avoid manual imports and spreadsheets.

Data flows from your banks in near real-time, giving you up to date cash and transaction visibility across entities.

Can you export AR reports for month-end?
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Yes. AccountsIQ includes AR reporting as part of its core financials and BI layer, including AR and aged debt reports that you can use for month-end. You can export these reports for further analysis or for inclusion in management packs.

Can you track AR KPIs in AccountsIQ?
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Yes. You can track AR performance and KPIs using AR reports and dashboards to monitor aged debt, DSO, and cash collection trends. If you need more granular analysis, you can tag transactions by up to six dimensions. AccountsIQ can also integrate with Chaser to automate invoice chasing.

Can you invoice customers in multiple currencies in AccountsIQ?
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Yes, AccountsIQ is specifically designed for multi-entity and multi-currency use. You can invoice customers in different currencies, automatically handle exchange rates and revaluations at both an entity and group level, as well as consolidate results across entities while keeping each subsidiary’s own currency view.

Can you build custom dashboards without technical skills?
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Yes. AccountsIQ Business Intelligence is designed for finance users rather than developers.

Using 250+ pre-built reports as building blocks, you can configure dashboards by role, department, or user and choose which charts and reports appear.

Can you control permissions and access to dashboard by entity or department?
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Yes. AccountsIQ uses role-based access controls to manage visibility across entities and departments.

You can:

·        Restrict users to specific subsidiaries

·        Limit access to selected dashboards or reports

·        Define user-level permissions

·        Maintain governance across multi-entity groups

This supports collaboration while protecting sensitive financial data.

How quickly can you generate business intelligence insights in AccountsIQ?
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AccountsIQ Business Intelligence provides real-time dashboards and financial analytics as soon as transactions are posted.

With 250+ pre-built reports and dashboards, you can usually start seeing useful insights as soon as your chart of accounts and BI codes are set up and you have started posting transactions.

What features does AccountsIQ offer?
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From next level reporting, to simple consolidation, seamless integrations and advanced business intelligence, our features are all designed to help you work better and achieve more. See more about our market-leading features here:

Is my data secure with AccountsIQ?
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We have top tier hosting sites in UK, Europe, USA and Australia. For UK customers, data does not leave the UK.

Each entity has a unique database (i.e. their records would be held in a separate unique database and not combined with records from other companies in one large database).  The application as well as the hosting site have been independently ‘penetration tested’ by PwC UK to ensure there are no “holes” in the application that would allow malicious attacks or unauthorised access. Data is protected behind three layers of firewalls and all data going in or out of the system is encrypted.  

What are the system requirements?
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To use AccountsIQ, you'll need an internet connection and a modern web browser (Chrome, Firefox, Edge, or Safari). As a cloud-based system, no special software is required. Ensure your browser is up to date for the best experience.

Consolidation and Reporting

What is the main difference in the reporting structure between Access and AccountsIQ?
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AccountsIQ is built around multi-dimensional reporting in the core ledger: a 3-levelGL plus up to six BI (analysis) codes on every transaction. That means you can slice reporting by combinations like entity, department, project, fund, site, region or brand without heavy custom builds, separate cubes, or spreadsheet work. Consolidation and drill-down sit in the same engine, so group and management reporting tends to be faster and more flexible than in many legacy/module-based Access setups.

What are the key differences in reporting capabilities between Xero and AccountsIQ?
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AccountsIQ is designed for deeper management reporting, using a 3-level GL plus up to 6BI analysis dimensions to tag and report by things like entity, project, department, site, fund, region, brand, etc. It includes 250+ built-in reports with drill-down, consolidated group reporting, dashboards, and live Excel/Power BI connectivity (OData) so KPI reporting can refresh from live data rather than manual exports.

How do multi-currency reporting and consolidation compare between Xero and AccountsIQ?
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Xero can work well for simpler setups, but AccountsIQ is built for multi-entity group accounting: separate ledgers per entity with one-click consolidation, including multi-currency translation for group reporting. AccountsIQ also supports more complex structures (e.g., groups-within-groups and minority interests) and handles intercompany processes and eliminations in-system—reducing spreadsheet-heavy consolidation.

How does reporting in AccountsIQ compare with QuickBooks?
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AccountsIQ is typically used when you need more structured reporting across entities and more ways to analyse performance. It supports a 3-level general ledger plus up to six BI (analysis) dimensions for tagging transactions, a large library of built-in reports with drill-down, dashboards for different roles, and live connections to Excel and Power BI via OData so reporting can refresh from system data instead of relying on manual exports.

What workflow automation does AccountsIQ offer compared with Sage Intacct (including approvals and processes)?
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AccountsIQ focuses on configurable workflows and automation across core finance processes. This includes PO and invoice approvals (role/value-based), and where needed journal/payment approvals, with automatic routing and visibility. It also automates AP (batch posting, approval routing, suggested payment runs),banking (feeds + smart reconciliation), intercompany (postings + one-click consolidation), and reporting (scheduled/on-demand dashboards). An open API and integrations marketplace support automated data flow from systems like CRM, payroll, expenses and POS to reduce spreadsheet-heavy work.

Can you do entity and group reporting in AccountsIQ?
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Yes. You can produce entity and group P&L, balance sheet, and cashflow reporting, including budget vs actual and variance reporting, plus multi-dimensional BI reporting by dimensions such as entity, department, project, fund, location, brand, and region. It also supports consolidation (including FX and more complex group structures), reports with drill-down, dashboards, and live Excel/Power BI connections via OData.

Is AccountsIQ suitable for clients with multiple entities or multiple currencies?
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Yes—multi-entity and multi-currency are core strengths. Each entity can have its own ledger, with one-click consolidation across the group, plus FX translation for group reporting and support for complex structures like groups-within-groups and minority interests.

Can AccountsIQ help you get faster KPI insights without relying on spreadsheets?
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Yes. AccountsIQ uses BI (analysis) codes to tag transactions by dimensions like product, fund, region, desk, or channel, so you can run P&Ls and KPIs by different slices without spreadsheet-based reporting. It also provides built-in reports and role-based dashboards with drill-down to transactions, and you can connect Excel/Power BI via OData so reports refresh from live data rather than CSV exports.

Do AccountsIQ reporting and business intelligence features support consolidation and group reporting for hospitality groups?
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Yes. AccountsIQ can give each site/brand its own ledger and produce consolidated P&L, balance sheet, and cashflow across the group. Using BI analysis codes, transactions can be tagged by site, brand, region, and channel, enabling consolidated P&Ls and KPIs by different combinations. Teams can use built-in reports with drill-down from group level to site and transaction, role-based dashboards, and live Excel/Power BI links via OData to track KPIs such as like-for-like sales, EBITDA, labour %, and rent %. A standard chart of accounts and BI structure across entities supports consistent benchmarking.

Can you use AccountsIQ to track live KPIs and benchmark performance across locations, brands, and territories?
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Yes. You can use BI analysis codes to tag transactions by location, brand/concept, territory/region, and channel. You can then run P&Ls and KPI reports filtered by those dimensions and use dashboards (or live Excel/Power BI links) to compare metrics such as sales, margin, labour %, and rent % across sites and brands using a consistent structure.

Is there a simple way to structure SPVs in AccountsIQ to isolate risk, separate funds, and streamline intercompany accounting?
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Yes. A common approach is one SPV per entity, each with its own ledger, currency, bank accounts, and permissions, while keeping a standard chart of accounts and BI structure across all entities. Intercompany loans, management fees, and recharges can be posted in AccountsIQ and eliminated through consolidation. It can also support groups-within-groups and more complex ownership structures (including minority interests), reducing spreadsheet-heavy consolidation work.

Can you automate finance tasks in AccountsIQ for a recruitment firm?
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Yes. Recruitment firms typically automate billing/AR (invoice creation from placements/timesheets, recurring invoices, bank feeds and receipt matching), AP/expenses (batch posting, approvals, prepayments/credit notes), contractor/temp processing (standard journals for payroll recharges and margin analysis, reporting by desk/consultant/client using BI codes), and month-end reporting (recurring accrual/WIP/commission journals, multi-entity consolidation, and KPI dashboards such as NFI, GP by consultant, and desk profitability).

Do schools use AccountsIQ for real-time KPI reporting?
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Yes. Schools typically set education-specific KPIs (fees vs budget by term, overdue fees/debtor days, departmental spend, staffing % of income), then use the GL and BI analysis codes to tag data by campus, department, year group, and funding stream so reporting is live and consistent. They use built-in reports/dashboards with drill-down for heads, bursars and governors, and can connect to Excel/Power BI via OData for interactive dashboards without manual exports.

How did OCN London gain secure, automated insights after moving to AccountsIQ?
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OCN London gained secure, automated insights by replacing its on-premise Infor setup) with cloud-based AccountsIQ, enabling secure remote access without the VPN/security overhead.

On the “insights” side, they automated invoicing by integrating AccountsIQ with their learner management system and then connected PowerBI for live dashboards, KPI tracking, and board-level visibility—so leadership could see performance in real time rather than waiting for manual reporting.

Watch Damian’s full customer story video.

How does AccountsIQ help you produce clear, comparable SORP reporting?
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AccountsIQ helps charities produce consistent, comparable SORP-style reporting by combining a flexible GL with BI codes. You can map income and expenditure to the categories you need and tag transactions as restricted/unrestricted and by fund or programme to support the way charities report. This multi-dimensional structure makes it easier to build reports that mirror a SoFA layout and other common SORP disclosures, using a mix of standard reports and customised layouts with drill-down to the underlying transactions.

How do you track multiple revenue streams and allocate costs in one system with AccountsIQ?
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You can track multiple revenue streams and allocate costs in one system by structuring AccountsIQ around the GL plus BI analysis codes, then using standard and recurring journals for consistent allocations. For revenue, you’d typically set up separate GL accounts for each main revenue stream and then use BI codes to capture the detail that matters. By tagging each invoice and journal with the right GL and BI combination, you can report revenue by stream, brand, channel, region, or any mix of those, including across entities using group reporting.

For cost allocation, direct costs like production or campaign spend are coded to the same BI structure as the related revenue, so profitability reporting stays aligned. Shared costs can be allocated using recurring or template journals, spreading costs by a set percentage across BI dimensions and entities. Where costs need to be recharged between entities, those intercompany allocations can be posted within AccountsIQ, with eliminations handled during consolidation.

Which finance processes can you automate in AccountsIQ to speed up month-end close?
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AccountsIQ helps automate several of the most time-consuming month-end processes by reducing manual posting, matching, and approval chasing. For banking and cash, automated bank feeds and smart matching support faster reconciliations, and finance teams can use system-driven workflows for payment runs and improved cash visibility, including forecasting. On the payables side, month-end is streamlined through capabilities like batch invoice posting, prepayment handling, and credit note processing, while purchase order raising and approvals can be managed remotely through automated workflows.

What’s the simplest way to manage SPVs and intercompany accounting as your renewable energy business grows?
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AccountsIQ is built for multi-entity groups that need to manage multiple SPVs without losing control or visibility. Each SPV can operate with its own ledger, currency, and reporting structure, while still rolling up into the wider group through one-click consolidation. That consolidation can handle the realities of growing groups, including multi-currency translation, groups-within-groups structures, and more complex ownership arrangements such as minority interests or joint ventures.

On the intercompany side, AccountsIQ helps you process and track transactions between SPVs within the same system, with eliminations handled during consolidation to reduce manual spreadsheet work and reconciliation.  

How does AccountsIQ support month-end adjustments such as accruals and prepayments?
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AccountsIQ is a full general ledger system designed to support a fast month-end close. In practice, finance teams use journals and adjustments for robust period-end accounting, including standard and recurring journals for accruals, allocations, and deferrals, as well as postings to manage prepayments across periods. All entries flow directly into real-time reporting and consolidation

Can you drill down from GL balances to underlying transactions in AccountsIQ?
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Yes. The 3-level GL structure gives access to all transactions with drill-down capabilities. You can start from summary balances and drill to detailed postings and underlying entries.

Can you see real-time balances in the AccountsIQ general ledger?
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Yes. AccountsIQ is a real-time, cloud GL with BI on top. Therefore, you can access accurate and up-to-date information and consolidate at any time.  

The GL and BI layer provides 24/7 reporting insight, so balances and reports reflect posted transactions immediately.

Can you view group-level performance reporting at any time?
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Yes. AccountsIQ is designed for group insight. One-click consolidation across entities and currencies, as well as group-level reporting and BI analysis allow for 24/7 reporting insight, so you can consolidate and report at any time to support rapid and informed decisions.

Can you pull group-level budgets across entities?
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Yes. Utilising AccountsIQ consolidation features, you can pull together budgets, revised budgets, actuals and variances from all entities and subsidiaries and view these at group level to track performance and trends.

Which transactions are included in the cashflow forecast?
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Forecasting logic draws on live bank transactions, AP items used in suggested payments runs, AR receipts and other movements that impact bank balances. This combination is then analysed to improve payment planning and forward-looking cash visibility.

How are cashflow forecasting results displayed in AccountsIQ?
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Cashflow forecasting can effectively be viewed via dashboards and reports, so you can see real-time cash positions and trends across entities.

Can you view a full customer AR ledger in AccountsIQ?
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Yes. Since AR is a core module, AccountsIQ provides visibility of payments due, customer balances, and allocations. You can drill down from a customer summary to the transaction level using the GL structure to review each customer’s full AR activity for credit control.

Can AccountsIQ help reduce manual errors in invoicing?
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Yes. AccountsIQ reduces manual invoicing errors by automating data entry and limiting spreadsheet-based handling. It can automate data entry via integrations such as CRM, billing, expense tools, and bank feeds. It also uses workflows and approvals so invoices follow consistent, controlled processes, which helps reduce errors that typically creep in during manual uploads and spreadsheet handling.

What is required to set up consolidation in AccountsIQ?
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Consolidation setup typically includes:

• Defining group structure and ownership relationships

• Mapping local charts of accounts to group codes

• Configuring currencies and FX translation rules

• Setting intercompany elimination rules

• Defining reporting periods and budgets

Setup is delivered through a structured implementation process to ensure accurate and compliant group reporting.

Does AccountsIQ help reconcile inter‑company mismatches before consolidation?
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Yes. The system minimises mismatches by controlling inter‑company postings. Inter‑company purchase invoices remain unposted until they are accepted and correctly coded in the receiving company. This approach keeps inter‑company accounts balanced at the group level before you run a consolidation.

How long does it take to implement consolidation in AccountsIQ?
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Implementation time depends on the complexity of your group. AccountsIQ works with you to design your group structure, map charts of accounts, set up FX handling and consolidation rules. Because it’s a project‑based process, timelines vary; your implementation partner can provide an estimate based on the number of entities, currencies and reporting requirements.

Is consolidation designed for teams with multiple entities?
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Yes, AccountsIQ is built specifically for multi-entity groups and multi-currency environments. Each entity handles books individually, while giving you accurate and real-time group consolidation.

It supports:

·        Complex group structures

·        Ownership percentages

·        Cross-border entities

·        Central FX translation

·        Consolidated reporting in real time

This makes it suitable for growing groups, holding companies, and international organisations.

Can AccountsIQ save time during consolidation?
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Yes. AccountsIQ streamlines consolidation by allowing instant, real‑time group consolidation across multiple entities and currencies. It automates FX handling and simplifies inter‑company transactions, so you can avoid manual, spreadsheet‑based consolidation each month. Because each entity’s books roll up into a single consolidated view, finance teams can close periods faster and focus on analysis rather than data re‑entry.

Does AccountsIQ support a variety of reporting dashboards?
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Yes. AccountsIQ offers a wide range of dashboards that you can tailor to your business. Examples include group and entity-level financials, cashflow forecasting, sales and revenue pipeline views, risk and KPI tracking, and role-based performance metrics—though this list isn’t exhaustive.

Does AccountsIQ offer reporting features that differ from other finance software?
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Yes. AccountsIQ stands out because it combines several advanced reporting capabilities:

  • - Real‑time dashboards and reports updated automatically.
  • - Multi‑dimensional analysis using up to six BI codes for flexible segmentation.
  • - Over 250 pre‑built integrated reports and one‑click consolidation across multi‑entity, multi‑currency groups.
  • - OData connectors for Excel and Power BI, enabling advanced analytics beyond the core system.
  • Can AccountsIQ handle multi‑entity and multi‑currency consolidation?
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    Yes. AccountsIQ's consolidation features allow you to run instant, real-time group consolidations across multiple entities and currencies. Each entity can operate with its own ledger, currency and reporting structure while still rolling up into the wider group through one click consolidation.

    FX handling can be automated using centrally managed average and period-end rates, as well as simplify inter-company transactions.

    Can you build a monthly management pack in AccountsIQ without using Excel?
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    Yes, you can absolutely build most of your monthly management pack inside AccountsIQ. Use the 250+ pre-built reports and set up dashboards for P&L, balance sheet, cash flow, KPIs, and margins. Then, save the reports you use and run the same pack each month, with drill-downs when you need it.

    If you still need a board pack in PowerPoint or PDF, do the analysis in AccountsIQ first, and then export key pages for the final presentation, instead of building everything in Excel.

    Does AccountsIQ offer real-time financial reporting?
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    Yes. AccountsIQ provides real-time financial reporting. AccountsIQ offers dashboards and analytics that update automatically as transactions are posted.

    Instant consolidation across multiple entities and currencies allow you to drill down from summary dashboards to transaction-level detail at any time.

    Can you export reports from AccountsIQ?
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    Yes. Most standard and consolidated reports can be exported directly to Excel, PDF, and Power BI via our OData live connector. Simply choose the export format and download.

    For group and consolidated reporting, there is a ‘one-click’ group reporting that you can then export in the same way.

    Can AccountsIQ help me manage multiple entities and currencies?
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    AccountsIQ is built to scale with your business, no matter how complex your needs become.
    Our  software is trusted by over 35,000 users, many of whom are handling multiple entities and currencies.  

    From advanced multi-entity consolidation to sophisticated multicurrency reporting, our software is designed to handle the complexities of global operations seamlessly.

    For a real-world example of how AccountsIQ supports growing companies, check out our case study with StitcherAds here.

    Integrations

    How does AccountsIQ’s open API benefit growing businesses?
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    It lets AccountsIQ sit at the centre of your stack by connecting systems like CRM, billing, POS, payroll, property or sector platforms directly to finance. Dataflows in automatically (sales, fees, charges, timesheets, etc.), reducing manual uploads and errors, and you can add or swap tools as you grow without changing the core finance system.

    Can AccountsIQ connect to the rest of your financial services tech stack?
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    Yes. It provides an open API so other systems can push data in (e.g., billing, trades, fees, CRM) and pull finance data out (e.g., balances, P&L) for reporting. It also offers an integrations marketplace for common tools (e.g., payments, expenses, payroll, CRM). If a required connector isn’t available, the API can be used to build a connection, including custom integrations. For reporting, OData links to Excel and Power BI can be used to combine AccountsIQ data with other sources for dashboards and management reporting.

    Does AccountsIQ make complex financial services accounting easier and faster?
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    Yes. It supports multi-entity and multi-currency structures (separate ledgers per entity/SPV/fund with consolidation, including more complex ownership) and can speed up close through features such as bank feeds/reconciliation, recurring journals for allocations and recharges, and intercompany processing and eliminations. Integrations via an open API can connect billing/trading/CRM systems, reducing manual rekeying and supporting month-end processes.

    Does AccountsIQ integrate with POS and property management systems so trading activity updates in real time?
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    Yes. AccountsIQ can connect via an open API and integrations, so a POS or property system can send sales and charge data (e.g., daily takings, rent/charges, refunds, discounts, taxes) into AccountsIQ as journals or invoices, already coded by site/brand/revenue type. This helps keep finance data up to date with minimal manual uploads and near real-time visibility.

    Does AccountsIQ work with recruitment CRMs, ATS platforms, and engagement hubs?
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    Yes. AccountsIQ can sit at the centre of the finance stack via an open API and integrations, so CRM/ATS data (placements, timesheets/hours, fees) can flow into AccountsIQ as invoices or journals—reducing manual rekeying. The CRM/ATS retains the operational detail, while AccountsIQ is used as the finance source of record for revenue, margin, commissions, debtors, and accruals.

    Does the iSAMS integration benefit schools using AccountsIQ?
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    Yes. It automates the flow of fee andcharge data from iSAMS into AccountsIQ, reducing manual rekeying and spreadsheet imports. iSAMS remains the system for pupil data, while AccountsIQis used for finance processing—providing clearer debtor visibility (outstanding fees/credits) and more consistent reporting by campus, year group, or income type.

    How do you connect AccountsIQ to your property management software to manage tenant turnover, renewals, and records?
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    AccountsIQ is designed to sit at the centre of an integrated finance stack, including property management software. Using the open API, your property platform can push financial events such as rent and service charge postings, fees, and tenant lifecycle activity (move-ins, move-outs, renewals)as billing/AR transactions, while the operational tenant details remain in the property system. Where a standard integration is available through the marketplace, this can often be enabled quickly; otherwise, a tailored API connection can be built with support from the integrations team. The result is that turnover, renewals, and arrears data flows directly into AccountsIQ as AR and revenue—reducing manual exports and spreadsheets and keeping reporting consistent.

    How long does it typically take to set up the ExpenseIn integration with AccountsIQ?
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    Integration timelines vary depending on your configuration and number of entities. However, many AccountsIQ plug-and-play integrations can be connected quickly via our open API, and our integrations team can support you through setup.

    What data flows from ExpenseIn into AccountsIQ?
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    Approved expense claims with all involved information flows into AccountsIQ so you can avoid manual re-keying.

    How does the ExpenseIn integration work with AccountsIQ?
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    ExpenseIn is an all-in-one expense management solution that integrates with AccountsIQ. This integration streamlines employee expenses by capturing and approving expenses within ExpenseIn, and then the integration posts the resulting expense data into AccountsIQ, so you avoid manual re-keying and spreadsheets – keeping your GL, AP and reporting up to date with minimal effort.

    Read more about ExpenseIn.

    Does AccountsIQ integrate with payroll systems?
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    Yes. AccountsIQ can integrate with payroll systems via its open API.  The platform consolidates data from multiple apps—including CRM and payroll—to give you a single financial picture. Among its plug‑and‑play partners is BrightPay, a payroll application. Because integrations are handled through an open API, AccountsIQ can pull in payroll data alongside other operational systems without manual re‑entry.

    Does AccountsIQ integrate with electronic bank feeds?
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    Yes. AccountsIQ connects to many electronic banking systems.  Statement lines flow automatically into the platform, where they’re smart‑matched against invoices and entries. Bank reconciliation is automated to save time, and the system generates suggested payment runs and cash‑flow forecasts using live bank and accounts‑payable data. The integrated setup also supports automated bank feeds with smart matching, so you can say goodbye to manual imports and spreadsheets.

    Can you drill down to transaction‑level detail in AccountsIQ?
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    Yes. AccountsIQ’s dashboards and reports are fully interactive, allowing you to move from high‑level KPIs to the underlying transaction details without leaving the system.

    For example, you can start with a margin variance and drill down to the specific invoice or entry that explains the variance.

    Pricing

    How does AccountsIQ compare on total cost of ownership compared to an ERP?
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    AccountsIQ is positioned as a cloud finance platform for organisations that need strong group accounting and reporting without taking on the full cost and project overhead that can come with a traditional ERP.

    AccountsIQ is deployable up to 5x faster than traditional ERP systems, at 1/6th the cost. As a cloud product, updates are delivered as part of the service, avoiding on-premise infrastructure and separate upgrade projects.

    Are there typical cost differences between AccountsIQ and Xledger?
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    AccountsIQ sits at a lower overall cost and complexity when compared to XLedger.

    Many mid‑market businesses find ERP systems like Xledger need significant customisation and costly adjustments.

    - Our customers usually achieve around 5× faster implementation with AccountsIQ.

    - Total implementation cost is typically about 1/6th of a full ERP such as Xledger, while still getting advanced consolidation, BI reporting, and multi-entity functionality.

    Why can AccountsIQ be a lower-cost option for charities than on-premise systems?
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    AccountsIQ can be lower-cost than on-premise systems because it removes the need for servers and local infrastructure—hosting, backups, and upgrades are included in the cloud subscription. Updates are delivered centrally, reducing the IT time and expense associated with version upgrades, patches, and local installs. It’s also designed as a mid-market cloud finance system rather than a large ERP, which typically means a faster implementation and lower project costs than traditional on-premise ERP rollouts. As your charity grows, you can add users, entities, and integrations without needing a major re-platforming exercise.

    Customer Success Team & Support

    Where can new users go for guided training?
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    New users can start with AIQ Academy, AccountsIQ’s online e-learning platform with structured courses, videos and guided learning. They can also use the online help resources (how-tos and support articles) available on the web and from within the product.

    Is there self-serve help inside the product?
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    Yes—users can access online help resources and structured training through AIQ Academy to resolve common questions without logging a ticket. Users can also utilise Smart Help within the platform to find useful resources.

    What response times should UK and Ireland customers expect from support?
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    AccountsIQ support is 100% UK & Ireland based, with a 27 minute average response time.

    How do I raise a support ticket?
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    Use the support option inside your AccountsIQ instance (where your organisation’s ticket route is configured), or go via the AccountsIQ contact/support page and select Support.

    Can I earn CPD-certification by completing AIQ Academy courses?
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    Yes. The AIQ Academy is CPD Certified, meaning you can earn valuable CPD points upon completion of our AIQ Academy courses.

    Is the AIQ Academy suitable for hybrid or remote working teams?
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    Yes. Because AIQ Academy is web-based, it’s ideal for hybrid and remote teams—users can access training from anywhere, learn at their own pace, revisit modules when needed, and onboard new starters without relying on in-person sessions.

    What is included in the AIQ Academy, and does it cost extra?
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    The AIQ Academy includes structured e-learning modules, videos, and guides covering key AccountsIQ workflows.

    The AIQ Academy is included in the cost of the AccountsIQ platform. allowing users to build deeper skills in areas like reporting and consolidation.

    What is the AIQ Academy and what is it for?
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    AIQ Academy is AccountsIQ’s online learning platform. It helps users learn the system, onboard new team members faster, and build deeper skills in areas like reporting, consolidation, and AP.

    How quickly can you realistically be live with AccountsIQ compared to an ERP?
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    AccountsIQ is typically 5x faster to implement than ERP projects—often measured in weeks rather than months, depending on complexity—so you reach go-live, adoption and reporting/automation benefits sooner.

    Do AccountsIQ’s support and onboarding differ from Xledger’s in the UK & Ireland?
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    Yes. AccountsIQ's onboarding and support are provided in-house, with 100% of the support team based in the UK & Ireland, and it is commonly implemented on shorter timelines than ERP-style projects. In practice, that can mean less dependence on third-party consultants and more direct access to the AccountsIQ team.

    How do AccountsIQ and Sage Intacct compare on implementation time?
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    AccountsIQ is positioned as a faster-to-implement alternative to ERP-style systems like Sage Intacct, which often require more customisation and longer projects. AccountsIQ typically claims up to 5x faster implementation than full-scale ERPs, with onboarding delivered in-house in the UK/Ireland, meaning you can usually get to go-live and ROI sooner—especially for multi-entity groups.

    Is support UK & Ireland-based?
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    Yes. AccountsIQ has a support team fully based in the UK and Ireland, which is especially relevant for organisations that want local support coverage and context.

    Is your support team based in the UK?
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    Yes, our support teams are 100% UK and Ireland based, and outside of business hours, you can access our online training and support resources any time and from anywhere.

    How do I contact support?
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    To contact support, please email us at support@accountsIQ.com or submit a ticket using the support icon in the top left corner of the system.

    What training and support are available?
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    AccountsIQ offers comprehensive training and support throughout the onboarding phase to ensure your team can confidently use the system.  

    Post-onboarding, our expert support team provides ongoing technical assistance and expertise. You can also access a wide range of online training resources in our award-winning AIQ Academy which provides comprehensive video training and help articles for self-service.

    expert support on demand

    We hope the FAQs answer your questions. If not, feel free to contact us. We regularly update this list with new questions.