Support Centre

We are dedicated to ensuring that all our customers have the best experience when using AIQ, as well as achieving optimal business results. Our friendly team of experts are here to help wherever and whenever our customers need it.

Support in numbers

100%
UK & Ireland expert support

Round the clock access to our expert team

24hr
Access to AIQ training academy

Various sizes, various sectors

27min
Average response time

Quicker than industry average

Approved by our users

AccountsIQ software is reviewed independently by our users via sites such as G2, where we are ranked as a High Performer.

approved by our users

Award winning service at your fingertips

awards-curved-background
quote

It is very user friendly and easy to use. AIQ has greatly simplified operations within our firm. Great alternative accounting software - especially for multiple entities in a group. Very useful and easy to navigate.

FAQs

How does AccountsIQ use AI?
plus-Icon

AccountsIQ's Assistive AI is utilised in a practical and controlled way to support finance teams with tasks such as allocations, reconciliations, coding accuracy, exception detection, and close preparation. AI features are designed to be explainable, optional, and human-led, with customer data never shared between organisations or used to train public AI models.

What support does AccountsIQ provide?
plus-Icon

AccountsIQ gives customers access to expert support, self-service resources, and training through the AIQ Academy and Help Hub. The Support Centre highlights UK and Ireland expert support, round-the-clock access to the AIQ training academy, and an average first response time of 27 minutes.

How much does AccountsIQ cost?
plus-Icon

AccountsIQ offers transparent pricing based on the needs and complexity of your organisation. Plans start from €275 per month for Core and scale across Growth and Scale packages, with options for businesses that need more advanced controls, analytics, integrations, or multi-entity capabilities.

What can you do with AccountsIQ?
plus-Icon

AccountsIQ brings core finance, reporting, dashboards, budgeting, approvals, integrations, and consolidation into one cloud platform. It is built to simplify complex finance operations so teams can spend less time processing and more time reviewing, analysing, and advising.

Who is AccountsIQ best suited for?
plus-Icon

AccountsIQ is designed for finance teams that have outgrown entry-level systems or want to move away from legacy or overly complex software. It is particularly well suited to organisations managing multi-entity structures, multi-currency reporting, and increasing transaction volumes.

AccountsIQ is proudly built to support a diverse range of industries, including:

  • Not for profit
  • Financial Services
  • Franchises
  • Hospitality
  • Media & publishing
  • Private equity
  • Property
  • Recruitment
  • Renewable energy
  • Schools
  • Tech and Fintech
  • Sports Teams
What is AccountsIQ?
plus-Icon

AccountsIQ is cloud accounting and financial management software built for mid-market finance teams. It helps growing organisations reduce manual work, gain real-time visibility, and close faster with structured automation and assistive, human-ledAI.

How do I know if AccountsIQ is right for me?
plus-Icon

If you’ve outgrown entry-level cloud systems like QuickBooks, Xero, or Sage, or if you're transitioning from on-premise accounting software to a scalable cloud solution, AccountsIQ is the right choice for you.  

If you’re considering a full-scale ERP system, AccountsIQ will provide you with the advanced features, capabilities and insights you need, without the complexity, long implementation times or hefty price tags that come with traditional ERPs.

Our platform is particularly well-suited for organisations with multi-entity accounting needs and offers advanced features that support rapidly growing businesses with increasingly complex reporting requirements.  

To determine if AccountsIQ is the perfect fit for your business, take our quiz and see how well it matches your requirements.

What types of organisations typically implement AccountsIQ?
plus-Icon
  • Ambitious, mid-market organisations in need of easy to use, intelligent software that will scale and flex with their business and give their teams the tools they need to succeed.
  • Organisations using complex ERPs or legacy software aiming to simplify processes, save time and increase efficiency, with modular software which gives them exactly what they need, no more and no less.
  • Firms facing challenges with report consolidation and seeking solutions for management-ready, insight-packed financial reporting.
  • Businesses looking to automate financial processes to reduce manual work and improve operational efficiency.  
  • Charities, not-for profits and national or sporting governing bodies in need of easy to use, powerful accounting solutions with robust reporting features.
  • Companies needing a powerful and flexible General Ledger with analysis across multiple entities and access to over 250 reports, as well as the opportunity to create bespoke reporting solutions.