Support Centre

We are dedicated to ensuring that all our customers have the best experience when using AIQ, as well as achieving optimal business results. Our friendly team of experts are here to help wherever and whenever our customers need it.

Support in numbers

100%
UK & Ireland expert support

Round the clock access to our expert team

24hr
Access to AIQ training academy

Various sizes, various sectors

27min
Average response time

Quicker than industry average

Approved by our users

AccountsIQ software is reviewed independently by our users via sites such as G2, where we are ranked as a High Performer.

approved by our users

Award winning service at your fingertips

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quote

It is very user friendly and easy to use. AIQ has greatly simplified operations within our firm. Great alternative accounting software - especially for multiple entities in a group. Very useful and easy to navigate.

FAQs

How did OCN London gain secure, automated insights after moving to AccountsIQ?
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OCN London gained secure, automated insights by replacing its on-premise Infor setup) with cloud-based AccountsIQ, enabling secure remote access without the VPN/security overhead.

On the “insights” side, they automated invoicing by integrating AccountsIQ with their learner management system and then connected PowerBI for live dashboards, KPI tracking, and board-level visibility—so leadership could see performance in real time rather than waiting for manual reporting.

Watch Damian’s full customer story video.

Which charity finance processes can you digitise and automate in AccountsIQ to save time?
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AccountsIQ can automate much of a charity finance team’s day-to-day and month-end work, starting with banking and cash through automated bank feeds, smart matching for reconciliations, and suggested payment runs with basic cashflow visibility. It also streamlines purchase-to-pay with online POs and remote approvals, digital invoice capture via integrations, and batch posting for supplier invoices, prepayments, and credit notes. On the income side, you can automate donations and receivables by bringing data in from CRM/event/membership systems via the open API, using recurring invoices for regular grants or contracts, and matching receipts through bank automation.

Why can AccountsIQ be a lower-cost option for charities than on-premise systems?
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AccountsIQ can be lower-cost than on-premise systems because it removes the need for servers and local infrastructure—hosting, backups, and upgrades are included in the cloud subscription. Updates are delivered centrally, reducing the IT time and expense associated with version upgrades, patches, and local installs. It’s also designed as a mid-market cloud finance system rather than a large ERP, which typically means a faster implementation and lower project costs than traditional on-premise ERP rollouts. As your charity grows, you can add users, entities, and integrations without needing a major re-platforming exercise.

How does AccountsIQ help you produce clear, comparable SORP reporting?
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AccountsIQ helps charities produce consistent, comparable SORP-style reporting by combining a flexible GL with BI codes. You can map income and expenditure to the categories you need and tag transactions as restricted/unrestricted and by fund or programme to support the way charities report. This multi-dimensional structure makes it easier to build reports that mirror a SoFA layout and other common SORP disclosures, using a mix of standard reports and customised layouts with drill-down to the underlying transactions.