Support - System Notifications, Tips & Tricks
Accounting System Notifications
Release February 2010 - Now Live
As part of our service we are continually adding and enhancing the accountsIQ system in response to customer feedback.
We have added the ability to add multiple email addresses to customer and supplier accounts. When adding multiple email addresses a user must type ; to separate email addresses. When generating emails within accountsIQ the system will generate the emails to the email addresses populated in the customer/supplier records.
If you have any queries regarding the above please do not hesitate to contact support at support@accountsiq.com
Release November 2009 Enhancements - Now Live!
We're pleased to announce the release of Build 51, which has been designed with you, our customers in mind. We've listened to your requests around usability and concerns you raised regarding tracking and managing your business cashflow.
You can read a full description of these new features by downloading this overview.
Cashflow Forecasting
Cashflow Forecasting is fundamental to managing a successful business. Depending on your type of business, you are unlikely to be able to raise investment, develop a good relationship with your bank, or simply know what is going on in your business without an accurate assessment of your cash position and requirements.
The new Cashflow Forecasting function enables a user run cash forecasts from existing data held within their system. This function will enable you to forecast the movement of cash in their bank accounts based on existing transactions held in the system, plus future and expected cash transactions that the user wishes to include.
The system will also calculate expected settlement dates based on customer and supplier payment history rather than just their assigned credit terms.
Note that this function is available for ControllerIQ and EnterpriseIQ editions only. BookkeeperIQ users wishing to upgrade should contact our support team.
New Look and Feel to Sales Receipt & Purchase Payment Screens
Over the next 2-3 months there will be a series of major new releases to upgrade the look and feel of screens throughout accountsIQ. This upgrade work will provide users with a wealth of new features and enhanced usability.
The first new look and feel upgrade has been applied to the existing Sales Receipt and Purchase Payments screens. These screens now provide many new enhancements, which will be added to all new upgraded screens over the coming months.
Support Call Logging
Users now have the facility to record a support call directly from the system, which is automatically sent to support@accountsiq.com. Simply click on the 'Support' button in the top menu to access this. In addition, it is now possible for Practices, Franchises or Groups to add two further email addresses for delivery of these emails to help keep track of issues being raised by their clients.
If you require any further information with the above please do not hesitate to contact our support team at support@accountsiq.com
